01 Acceptance of Terms
By accessing, browsing, or using the Suvarna Jewellery website, or by making a purchase through any channel (in-store, online, or via phone), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, together with our Privacy Policy and any additional agreements you may enter into with us.
If you do not agree with any part of these Terms, we respectfully ask that you refrain from using our website and services. Your continued use of our services constitutes ongoing acceptance of any updates or modifications to these Terms.
02 Our Services
Suvarna Jewellery offers a curated range of fine jewellery products and personalised services, including:
- Fine Jewellery: Gold, diamond, gemstone, and silver jewellery across all categories
- Bridal Collections: Complete bridal sets, wedding jewellery, and trousseau pieces
- Custom Design: Bespoke jewellery crafted to your vision and specifications
- Repair & Restoration: Professional cleaning, polishing, and jewellery repair services
- Gold Exchange: Transparent exchange of old gold for new designs
- Virtual Consultations: Personalised jewellery consultations via video call
All purchases are subject to our product availability, pricing, and store policies. For custom orders, specific terms will be provided in a separate written agreement or order form.
03 Eligibility
To use our website and services, you represent and warrant that:
- You are at least 18 years of age (or have parental/guardian consent)
- You have the legal authority to enter into binding contracts on behalf of yourself
- All information you provide is accurate, current, and complete
- You will comply with all applicable laws and regulations in your use of our services
04 Acceptable Use
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You shall not:
- Use our website in any way that violates applicable local, national, or international law
- Attempt to gain unauthorised access to our systems, accounts, or data
- Introduce viruses, malware, or harmful code through our website
- Use automated systems (bots, scrapers) to access or extract content without permission
- Reproduce, duplicate, copy, or resell any part of our website or designs
- Interfere with or disrupt the integrity or performance of our website
- Impersonate Suvarna Jewellery, its employees, or any other person
- Submit false, misleading, or fraudulent information
We reserve the right to restrict or refuse service to anyone who violates these provisions, without prior notice.
05 Intellectual Property
All content on the Suvarna Jewellery website — including text, graphics, logos, jewellery designs, product photography, icons, and software — is the property of Suvarna Jewellery or its content suppliers and is protected by Indian and international copyright, trademark, and design laws.
5.1 Ownership of Designs
- Original Designs: All jewellery designs, sketches, and CAD files created by Suvarna Jewellery remain our exclusive intellectual property.
- Custom Designs: Custom designs created for a client are licensed for the client's personal use. Reproduction for commercial purposes is prohibited without written consent.
- Product Photography: All product images are the property of Suvarna Jewellery. Unauthorised use is prohibited.
5.2 Trademark
"Suvarna Jewellery" and the Suvarna logo are trademarks of Suvarna Jewellery. You may not use these trademarks without our prior written permission.
06 Orders & Pricing
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including:
- Product unavailability or stock inaccuracy
- Pricing or description errors
- Suspected fraudulent or unauthorised transactions
- Violation of these Terms
6.1 Pricing
Jewellery prices are based on prevailing gold rates, gemstone costs, and making charges. Prices displayed on our website are indicative and may vary at the time of purchase. Final pricing will be confirmed at the time of order or in-store purchase.
6.2 Product Accuracy
We make every effort to display our jewellery accurately. However, actual colours, textures, and dimensions may vary slightly due to photography, lighting, and screen differences. Product weight may vary marginally due to handcrafted nature.
07 Custom Orders
Custom-designed jewellery involves a personalised process. The following terms apply to all bespoke orders:
- Design Approval: Custom orders require written design approval (sketch or CAD) before production begins
- Deposit: A non-refundable deposit of 50% is required to commence custom work
- Timeline: Estimated timelines will be communicated at order confirmation; delays may occur due to design complexity
- Cancellation: Custom orders cannot be cancelled once production has begun
- Returns: Custom-designed jewellery is non-returnable and non-exchangeable
- Minor Variations: Handcrafted items may have slight variations from the approved design; these are inherent to the craft
08 Payment Terms
We accept various payment methods for your convenience. Unless otherwise specified, the following general terms apply:
| Payment Method | Details |
|---|---|
| UPI & Digital Wallets | Accepted in-store and online. Instant confirmation. |
| Credit / Debit Cards | Visa, Mastercard, RuPay accepted. Secure PCI-DSS compliant processing. |
| Bank Transfer (NEFT / RTGS) | For high-value orders. Order processed after payment confirmation. |
| Cash | Accepted in-store only, subject to regulatory limits. |
| Gold Exchange | Old gold accepted as part of payment, valued at prevailing rates after purity assessment. |
All prices are inclusive of applicable GST unless stated otherwise. For export orders, tax implications will be handled as per regulations.
09 Warranty & Purity Guarantee
We stand behind every piece of jewellery we sell. Our guarantee includes:
- Hallmarked Gold: All gold jewellery is BIS hallmarked, certifying its purity
- Certified Diamonds: Diamonds above 0.18 carats come with authenticity certificates
- Lifetime Exchange: Lifetime exchange of gold jewellery at prevailing market rates
- Free Polish: Complimentary polishing and cleaning for life on all gold purchases
- Craftsmanship Warranty: Free repair of manufacturing defects for 12 months
10 Limitation of Liability
To the maximum extent permitted by applicable law, Suvarna Jewellery, its directors, employees, and agents shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, or anticipated savings
- Damages arising from reliance on website content or product descriptions
- Loss or damage during transit by third-party courier services
In all cases, Suvarna Jewellery's total liability for any claim arising out of or relating to these Terms shall not exceed the total amount paid by the customer for the specific product or service giving rise to the claim.
11 Indemnification
You agree to indemnify, defend, and hold harmless Suvarna Jewellery and its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in any way connected with:
- Your violation of these Terms
- Your misuse of our website or services
- Your violation of any third-party rights
- Any false or misleading information you provide to us
12 Termination
We reserve the right to suspend or terminate your access to our website and services at any time, without notice, for conduct that violates these Terms or is harmful to our business, other customers, or third parties.
Termination does not affect any obligations or liabilities incurred prior to termination, including payment obligations for orders already placed.
13 Governing Law & Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of India, and specifically the applicable laws of the State of Karnataka.
Any dispute arising out of or in connection with these Terms or any purchase shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India, unless otherwise agreed in writing.
Before pursuing legal action, the parties agree to attempt to resolve any dispute through good-faith negotiation or, where appropriate, mediation.
14 Changes to These Terms
Suvarna Jewellery reserves the right to modify or update these Terms of Service at any time. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a prominent notice on our website
- Notify active customers where appropriate
Your continued use of our website or services after any changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically.
15 Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us using the details below:
Reach Our Team
Our team is happy to clarify any aspect of these terms or answer your questions.