01 Introduction
This Privacy Policy applies to Suvarna Jewellery ("we", "us", or "our") and governs the collection, use, storage, and disclosure of personal information when you:
- Visit our website and browse our collections
- Make a purchase — in-store or online
- Submit an inquiry or appointment request
- Subscribe to our newsletter or updates
- Contact us via phone, email, WhatsApp, or in-person
By engaging with us, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described within.
02 Information We Collect
We collect information that you voluntarily provide to us, as well as certain data collected automatically when you visit our website.
2.1 Personal Information You Provide
- Contact Details: Name, email address, phone number, billing and shipping address
- Purchase Information: Order history, product preferences, sizing details, occasion notes
- Communication: Messages, inquiries, appointment requests, and feedback
- Custom Orders: Design briefs, reference images, personalisation details
- Payment Information: Processed securely through our payment partners — we do not store card details
2.2 Information Collected Automatically
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, time spent, referral source
- IP Address: Used for analytics and security purposes
- Cookies: Small data files used to enhance your browsing experience
03 How We Use Your Information
We use the personal information collected for legitimate business purposes, including:
- Order Fulfilment: To process, package, and deliver your jewellery purchases
- Customer Service: To respond to inquiries, resolve issues, and provide personalised assistance
- Appointment Management: To schedule and manage in-store or virtual consultations
- Custom Design: To develop bespoke jewellery aligned with your specifications
- Marketing: To send you updates about new collections, offers, and events (with your consent, where required)
- Business Improvement: To enhance our website, services, and customer experience
- Legal Compliance: To comply with applicable laws and regulatory requirements
We will never use your personal information for purposes other than those stated above without obtaining your explicit consent.
05 Data Security
We take the security of your personal information seriously. Suvarna Jewellery employs industry-standard measures to protect data against unauthorised access, alteration, disclosure, or destruction, including:
- Encryption of data in transit (SSL/TLS) and at rest
- Secure payment processing through PCI-DSS compliant partners
- Access controls and role-based permissions for internal systems
- Regular security audits and system monitoring
- Employee training on data protection and confidentiality
- Secure storage and disposal of physical and digital records
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data with the highest standards of care.
06 Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
- Purchase Records: Retained for 7 years, in line with tax and legal requirements
- Custom Orders: Retained for the lifetime of the piece for servicing and warranty purposes
- Inquiry Forms: Retained for up to 24 months if no purchase follows
- Marketing Preferences: Retained until you unsubscribe
- Website Analytics: Retained for up to 26 months
When data is no longer required, we securely delete or anonymise it in accordance with our data management policies.
07 Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal information, subject to legal obligations
- Right to Restrict Processing: Request limits on how we use your information
- Right to Object: Object to processing of your data for marketing purposes
- Right to Data Portability: Request transfer of your data in a structured format
To exercise any of these rights, please contact us using the details at the end of this policy. We will respond to your request within 30 days.
08 Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour.
- Essential Cookies: Required for the website to function properly (cart, checkout)
- Analytics Cookies: Help us understand how visitors interact with our site
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to show relevant offers (with consent)
You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
09 Third-Party Links
Our website may contain links to third-party websites, services, or resources — including social media platforms. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices or content of any third-party websites.
We encourage you to review the privacy policies of any third-party sites you visit through links on our website.
10 Children's Privacy
Our services are designed for adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.
Parents or guardians who believe that their child has provided us with personal information may contact us to request its removal.
11 Changes to This Policy
Suvarna Jewellery may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a prominent notice on our website
- Notify affected customers directly where appropriate
We encourage you to review this page periodically to stay informed about how we protect your information.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Reach Our Team
Our team is happy to address any privacy-related questions or requests you may have.