Shipping & Easy Returns

01 Overview

Suvarna Jewellery ships across India and to select international destinations. All shipments are:

• Fully Insured: Every order is insured against loss or damage in transit
• Discreetly Packaged: Neutral outer packaging with no brand markings
• Tamper-Proof: Security-sealed boxes to ensure authenticity
• Signature Required: Delivery requires an adult signature and ID proof

By placing an order with us, you agree to the shipping, return, and exchange policies outlined on this page.

02 Domestic Shipping (India)

We ship to all serviceable pin codes across India through trusted, insured courier partners.

Orders above ₹5,00,000 may be delivered via a personal, scheduled delivery with our representative. Our team will coordinate the details with you directly.

03 International Shipping

We currently ship to select international destinations including the UAE, Singapore, Malaysia, UK, USA, Canada, and Australia.

• Shipping Charges: Calculated at checkout based on destination and order weight
• Delivery Time: 7–14 business days depending on destination and customs clearance
• Customs & Duties: Import duties, taxes, and customs charges are payable by the customer
• Documentation: All shipments include proper export documentation and certifications
• Restrictions: Some countries may have restrictions on gold/jewellery imports — please verify locally

For international orders above a certain value, additional KYC verification may be required in compliance with Indian export regulations.

04 Order Processing

Once your order is placed, our team carefully verifies and prepares it for dispatch.

• Order Confirmation: You will receive an email/SMS confirming your order within 24 hours
• Payment Verification: Orders are processed only after full payment is verified
• Packing & Quality Check: Each piece undergoes a final quality check and is securely packed
• Dispatch Time: Orders are typically dispatched within 2–3 business days
• Custom Orders: Custom-made pieces may take longer — timelines will be communicated separately

05 Tracking Your Order

Once your order is dispatched, we will share:

• A tracking number via email and SMS
• A direct link to the courier partner's tracking page
• Real-time updates on shipment status

You can also reach out to us anytime for updates by sharing your order number. For high-value orders, our team personally monitors the shipment until delivery.

06 Insurance & Security

Every shipment from Suvarna Jewellery is fully insured against loss, theft, or damage during transit. This is included at no additional cost to you.

• Full Coverage: Insured for the entire invoice value of the order
• Tamper-Proof Seals: Boxes are sealed with security tape and tamper-evident seals
• ID Verification: Delivery requires photo ID matching the order name
• Signature Required: No parcels are left unattended or with third parties
• Claims Support: If anything goes wrong in transit, we handle the claim and make it right

07 Returns Policy

We want you to be completely delighted with your purchase. If for any reason you're not, we accept returns under the following conditions:

• Return Window: Within 15 days of receiving your order
• Condition: Item must be unworn, in original condition, with all tags, certificates, and packaging intact
• Proof of Purchase: Original invoice or order confirmation required
• Return Shipping: Free for eligible returns within India; customer bears cost for international returns

08 How to Return an Item

Returning an item is simple. Here's how it works:

09 Exchanges

We offer two types of exchanges:

• Design Exchange: Exchange for a different design within 15 days of delivery, subject to availability and price difference
• Lifetime Gold Exchange: Exchange any gold jewellery purchased from us at the prevailing gold rate (excluding making charges)

For lifetime gold exchange, the item will be assessed for purity and weight, and the exchange value will be calculated at the current day's gold rate.

10 Non-Returnable Items

For hygiene, safety, and personalisation reasons, the following items cannot be returned or exchanged:

• Custom-designed or bespoke jewellery
• Engraved or personalised items
• Earrings (all types — due to hygiene regulations)
• Items purchased during clearance or final sale events
• Items damaged due to customer handling or misuse
• Items without original packaging, certificates, or invoice

11 Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, refunds are processed as follows:

• Refund Method: Original payment method (bank transfer, UPI, or card reversal)
• Processing Time: 7–10 business days after return approval
• Making Charges: Making charges may be deducted for returns after 7 days from delivery
• Gold Rate Variations: Refunds for gold items are based on the original purchase price, not current gold rate
• Shipping Charges: Non-refundable unless the return is due to our error

12 Damaged or Wrong Item Received

In the rare event that you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Please:

• Do not accept the package if the outer box is visibly damaged or tampered
• Take clear photos of the packaging and item upon receipt
• Email us at contact@suvarnajewellery.shop with your order number and images

We will arrange a pickup at no cost and either replace the item or issue a full refund — including shipping — at your preference.

13 Contact Support

For any questions about shipping, delivery, returns, or exchanges, please reach out to our customer care team: